Framing Patient Quality and Safety as a Complex Problem: Lessons of A Formative Evaluation of the Crucial Conversations Program

Feb 21 2017 - 11:00am
College of Nursing, Room 349
David R. Trinidad, DNP, ACNP, CNP


Dr. Trinidad earned his BSN from University of North Carolina Pembroke in 2010, and his DNP at the University of Arizona in 2013.  He has also earned a BS in Aviation Management from Embry Riddle University in 1984.  His vocation spanned multiple careers.  The US Army provided a medical background beginning as a medical sergeant serving in the 82nd Airborne and USJFKSWC from 1976 to 1987.  He used experiences developing UNIX based software device drivers for the US Army to transition to systems architecture for Lucent Technologies specializing in Customer Service systems.  Lucent provided the opportunities to innovate the technologies and processes that supports people taking new approaches, and evolving customer service from an incident based business to a knowledge-driven enterprise for supporting multivendor fault tolerant applications and operating systems.  Nursing became a vehicle for serving society, and he earned his BSN and then a DNP.  For the past 3 years he has worked locum tenens at various hospitals as a hospitalist and critical care acute care nurse practitioner. 

The University of Arizona Doctor of Nursing Practice program provided many chances to explore a passion for early adoption of pioneering ideas.  He started a blog that provided fellow students an opportunity to practice writing scholarly articles regarding Interprofessional Education and Practice, and he participated in a sponsored event applying IPEP principles uniting varied professionals to synergistically apply their learnings toward falls prevention affecting vulnerable population.  During this time, he served the AZ Nurse Practitioner Council helping with public relations.  His doctorate degree education fulfilled his passion for research. His DNP project explored applying a program logic model for developing, assessing, and evaluating the Crucial Conversations® program for improving patient quality and safety focused on central line blood stream infections at a major hospital in the Southeast.

Dr. Trinidad’s DNP project, A Formative Evaluation of the Crucial Conversations Program, was an archetype for exploring solutions that address complex problems.  He continues today as a contributor to Systems Thinking World and working with Gene Bellinger to apply systems thinking to real world problems. He has spoken publically on knowledge management and solutions centered support.

Live-stream is available for this event. Links will be active on the day of the presentation.


Hyewon Shin, MPA